Welcome to Ghar Se. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application, website, and related services (collectively, the "Platform").
1. Information We Collect
We collect personal information that you voluntarily provide to us when registering on the Platform, expressing an interest in obtaining information about our services, or participating in activities on the Platform (such as ordering home-cooked meals or registering as a chef).
A. Personal Information Provided by You:
Account Details: Name, email address, phone number, and password.
Delivery Information: Physical addresses, landmarks, and location coordinates for order fulfillment.
Payment Information: Billing address and payment details (processed securely by third-party payment gateways; we do not store your full credit card or UPI PIN data).
Partner Information (For Home Chefs): Kitchen addresses, government-issued identification, food safety registration details, and bank account information for payouts.
B. Information Collected Automatically:
Device and Usage Data: IP address, browser and device characteristics, operating system, and app usage metrics.
Location Data: With your permission, we track precise or approximate device location to show nearby home chefs and track delivery progress.
2. How We Use Your Information
We use personal information collected via our Platform for a variety of business purposes described below:
To Facilitate Account Creation and Logon: Managing your user profile and keeping it secure.
To Fulfill and Manage Orders: Processing your meal orders, payments, and refunds.
To Connect Users: Sharing necessary details (like customer name, phone number, and delivery address) with home chefs and delivery personnel to ensure accurate preparation and timely delivery.
To Send Administrative Information: Sending order confirmations, delivery updates (including via WhatsApp), and policy changes.
To Improve Our Services: Analyzing usage trends to optimize the app experience and expand our local offerings.
3. How We Share Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
Home Chefs and Delivery Personnel: We share your delivery address, name, and contact number with the specific chef preparing your meal and the rider delivering it.
Third-Party Service Providers: We may share data with vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service operations.
Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or a judicial proceeding.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You are responsible for keeping your password and account details confidential.
5. Data Retention
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, including:
The right to access and request a copy of your personal data.
The right to request rectification or erasure of your personal data.
The right to restrict or object to the processing of your personal data.
The right to withdraw consent for location tracking or marketing communications at any time via your device settings or by contacting us.
7. Governing Law
This Privacy Policy and the processing of your personal data shall be governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Rayagada, Odisha.